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Customer Service  /  Linen Care
Online Order Assistance
Please contact us with any questions regarding online ordering or product information at (518) 851-3975 or send us an email at service@pamelakline.com
 
Order Shipping
Orders placed online are shipped via UPS. We cannot ship to P.O. Boxes or offer Saturday delivery.
 
Ground Shipments$102nd Day Air$20Overnight$30Alaska, Hawaii, Puerto Rico$30
 
When your order is shipped, you will receive an email from UPS with tracking information.
Returns & 30-Day Money-Back Guarantee
Your complete satisfaction is our guarantee. If you wish to return all or part of your order, we can accept returns within 30 days as long as your items are in new, unwashed condition and with their original packaging. Monogrammed and or personalized items cannot be returned for any reason. Shipping fees cannot be returned.
 
Order Payment
Traditions by Pamela Kline accepts the following credit cards: AMEX, VISA , MC and Discover. Our partner for safe payment is authorize.net a payment service of First Niagara Bank.
 
Offline Orders and Payments
Although we have done our utmost to guarantee secure payment over the web, you are welcome to order by fax or by phone. At the level of the shopping cart, you have the possibility of automatically generating a fax document for the product(s) you selected. If you prefer, just fax this form to us at (518) 851-3986 and we’ll process your order as usual. You can also call in your order at (518) 851-3975 during business hours, Monday – Saturday 9 am – 5 pm.
 
Order Credit
Refunds will be credited within 30 days of receipt of returned items. Please keep your Return Tracking Number until you have received your credit.
 
Return Instructions
The packing slip in your package will contain detailed information for returning an item. To ensure timely processing of your return, please enclose a copy of your packing slip with the item you are returning. All return shipping charges must be prepaid – we cannot accept COD deliveries. Please direct your returns to:
 
Traditions by Pamela Kline
Returns Department
29 Route 9H
Claverack, NY 12513
 
Order Cancellations
Orders are processed as they are received.  After you have clicked “Submit Order,” it is not possible to change the order process. However, if you still need to cancel an order, please call (518) 851-3975 or email (sales@pamelakline.com) immediately.
 
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